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Call us on : +852 2893 3044

Free Delivery in Hong Kong for all orders of HK$300 and above

FAQ’s

Products

How do I know which size to buy?
We always suggest going by the actual measurements of the products rather than the age ranges as these are only a guide. You can access our simple size checker by clicking on ‘Check my size’ on the product page, then enter your child’s measurements and it will recommend the best size.

How do I care for my products?
Unless otherwise stated on the product page all items are hand wash only in cool clean water and leave to dry away from direct sunlight. Do not machine wash or use any detergents.

What is UPF 50+?
UPF is the UV Protection Factor rating which shows how much of the suns harmful rays can pass through the fabric. Using UPF50+ clothing protects against 97% of the sun harmful rays.

What do I use underneath a Happy Nappy?
We recommend the Nappy Wrap and Nappy Liners underneath the Happy Nappy as this helps cleaning of the Happy Nappy if an accident occurs and classes as the ‘double layer system’ recommended by swim schools. Alternatively you can wear a disposable swim nappy underneath the Happy Nappy.

What is the difference between the original Happy Nappy and the New Improved Happy Nappy?
The New Improved Happy Nappy is designed to be a 3D shape with molded back panels and specialist fabric on the waist and legs for a better leak-free fit.

What is the difference between the Go Splash Swim Vest, Go Splash Float Jacket and the Learn to Swim Float Jacket?

We have 3 different float jackets, all provide the same level of buoyancy. The Holiday swim vest has non-removable flat floats, so is perfect for packing in your suitcase. The Go Splash Float Jacket has 8 removable floats so you can reduce the buoyancy as your child becomes more confident in the water. Finally, there is our premium Learn to Swim jacket which has 16 contoured floats in 8 pockets for the greatest adjustability.

Orders, Delivery and Returns

Do I need an account to place an order?
You do not have to have an account with us to place an order, just click ‘Check out as guest’ when in the checkout.

Can I cancel my order?
Unfortunately, once an order has been placed it can not be canceled or amended. If you no longer require your order you can return the item to us following the instructions on the Returns page on the website.

Where is my order?
Please check the Delivery Info page to see how long your chosen delivery service takes for delivery. If it has been longer than the expected delivery window please contact our Customer Service Team on +852 2893 3044.

Can I track my order?
If you have placed your order on a next day service you will receive a tracking number on email once your order has been dispatched where you can track your order. However, if you have placed an order on Economy or Standard delivery we are unable to provide a tracking number for these orders. If a tracking number has not been received please contact our Customer Service Team on 0845 528 0831.

What is your returns policy?
Please see the Returns Policy page on the website.

Can I exchange my order for another size?
Please see the Returns Policy page on the website.

What should I do if I receive a faulty product?
Please email our Customer Service team at info@splashabout.com.hk and provide an image of the fault and batch number (underneath the inside tag) so they can investigate the issue.